Refund and Returns Policy

Last Updated: 21 September 2026

Overview

At Jovelle, we carefully check products before dispatch.

No Returns for Change of Mind

Returns or exchanges are not accepted for change of mind, personal preference, colour preference or incorrect selection.

Eligible Issues

You may contact us if you receive a damaged, defective, incorrect or missing product/item.

Such issues must be reported within 48 hours of delivery.

Unboxing Video Requirement

For any damage, defect, incorrect or missing item claim, you must provide a continuous, clear and unedited unboxing video showing:

  • The unopened package
  • Shipping label/package
  • Opening of the package
  • The product and the issue
  • Claims without the required unboxing video may not be accepted.

Replacement & Refund

After verification, Jovelle will provide a replacement of the same item, subject to availability. If the same item is unavailable, an eligible refund will be provided.

Approved refunds will be processed within 7 days.

For assistance:

Email: support@jovelle.co.in
Phone/WhatsApp: 83101 39355
Address: Samhita Maruthi Homes, Chinnapanhalli Main Road, Marathahalli, Bangalore, Karnataka – 560037